Service catalog user criteria

Devi priyanka · ‎12-15-2023

I created one user criteria, that is making available catalog item to IT department. But it is not working. when i check with non IT department users the item is available.

Dr Atul G- LNG · ‎12-15-2023

Hi @Devi priyanka

Could you please share the User criteria you build. are you trying to impersonate and test or asked user?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎12-15-2023

Hi @Devi priyanka

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812994

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791192

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************