Service Catalog - Variable set - multi row variable set is not visible on SC_TASK

Vineela9
Tera Contributor

‎03-29-2024 06:49 AM

Hi All,

 

There is issue encountered please help to solve it.

We have Service Catalog two variable sets . when a new request submitted via using this service catalog , variable sets are not visible on SC_TASK but it is visible on RITM.

I have checked at Flow designer on "Get catalog variables" action, two variable sets are selected and not on available list side. since it is variable set , unable to make it as Global "true".

Created Catalog UI policy on this variable set to visible. but it is not working. 

 

Please suggest inputs. that would be appreciated. this issue came recently after cloning . earlier it is working fine as expected.

 

Regards,

Vineela

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AakashG2703
Mega Guru

‎03-30-2024 02:11 AM

Hi @Vineela9,

Hope you are doing well.

 

Proposed Solution

As a solution, you need to check and move these catalog variables from "Left side(Available) to Right side(Selected)" within "Create Catalog Task" Action of Flow Designer. As per you, these variables are present in "Right Side(Selected)" area within "Get Catalog Variables" only.

 

If you find this information/knowledge/solution helpful, Please don't forget to mark my solution and reply as helpful and accepted.

 

Thanks 🙂

Aakash Garg

ServiceNow Developer

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Vineela9
Tera Contributor
In response to AakashG2703

‎04-01-2024 11:28 PM

Yes done but still same issue. again removed back and moved to the right side. same issue facing.

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AakashG2703
Mega Guru
In response to Vineela9

‎04-02-2024 09:19 PM - edited ‎04-03-2024 02:09 AM

Hi @Vineela9,

Hope you are doing well.

 

As a solution, kindly follow below steps: -

  1. Make "Catalog UI Policy" that you have mentioned in your question, and you created to make the "Variable Set visible" as "Inactive" and then check again whether they are visible or not in "sc_task" table by creating a new request.
  2. Please be advised to provide some screenshots of the "Create Catalog Task" and "Get Catalog Variables" Action within Flow Designer so that your query get resolved as soon as possible.
  3. Make sure no other "Catalog Client Script or UI Policy" is running that is making an impact to get them hidden.

Besides it, I personally tried to check and implement the "Catalog Item having MRVS and Flow Designer" on my Personal Developer Instance and it is working fine for me. Attaching some screenshots for your reference.

Catalog Item

AakashG2703_6-1712135039335.pngAakashG2703_7-1712135062735.png

Flow Designer: -

AakashG2703_5-1712134938821.png

Get Catalog Variables

AakashG2703_3-1712134804709.png

 

Catalog Tasks

AakashG2703_4-1712134904676.png

Requested Item

AakashG2703_9-1712135223039.png

Catalog Task - 1

AakashG2703_10-1712135272114.png

Catalog Task - 2

AakashG2703_11-1712135330637.png

 

If you find any information/knowledge/solution helpful, please don't forget to mark my solution and reply as helpful and accepted.

 

Thanks ‌‌:)

Aakash Garg

ServiceNow Developer

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Maddysunil
Kilo Sage

‎03-30-2024 03:03 AM - edited ‎03-30-2024 03:03 AM

@Vineela9 

Verify Flow Designer Configuration: Double-check the configuration of the Flow Designer flow that retrieves catalog variables. Ensure that the correct variable sets are selected in the "Get catalog variables" action and that they are configured to be visible. If necessary, remove and re-add the variable sets to ensure they are properly recognized.

 

Check Catalog Item Configuration: Verify the configuration of the catalog item associated with the variable sets. Ensure that the variable sets are correctly linked to the catalog item and are set to be visible on the SC_TASK table. You can do this by editing the catalog item and reviewing the related variable sets.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Thanks

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