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Service Catalog - Variable Set

Not applicable

If I have created variable set and which is running on 5 catalog and want to change the field name without affecting other catalog?

1 ACCEPTED SOLUTION

Daniel Arnold
Kilo Sage

If you change the name or label of a variable on a variable set, it will be changed for all of the catalog items using the variable set.

 

However, if you're just requiring the change on one of the related catalog items, you can do the following:

- Navigate to the specific catalog item which needs to be modified

- Create a UI policy which hides the old version of the variable from the variable set.

- Create a new variable on that specific catalog item with the label you need.

 

Note: ensure this doesn't impact any custom flows or business rules you might have.

View solution in original post

2 REPLIES 2

Dr Atul - LNG
Tera Patron

Hi @Community Alums 

 

I think that is the purpose of the variable set, if you make a change at the core, it impacts all places.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Daniel Arnold
Kilo Sage

If you change the name or label of a variable on a variable set, it will be changed for all of the catalog items using the variable set.

 

However, if you're just requiring the change on one of the related catalog items, you can do the following:

- Navigate to the specific catalog item which needs to be modified

- Create a UI policy which hides the old version of the variable from the variable set.

- Create a new variable on that specific catalog item with the label you need.

 

Note: ensure this doesn't impact any custom flows or business rules you might have.