Service Catalog :

[Deepak kathi]

Hi Developers, 

I have created a Catalog Item and workflow with a single catalog task. when the catalog task state is "Closed Incomplete" then the request item state is in "closed complete". but it should be "Closed incomplete".

and same for the request too, when requested item state is "closed complete", request state should be "Closed Complete" by default. But in my case it's showing "Approved".

Please help me solve this problem.

[Sohail Khilji]

Hi @Deepak kathi ,

This can be done in workflow... Did you start creating workflow or flow for this catalog  ? IF yes were are your struck...

[shloke04 · Accepted solution]

Hi @Deepak kathi ,

You would need to update your workflow as per sample version shown below:

1. Right after where you are generating your catalog task, add a Run Script activity block and use the script shared below to resolve this:

updateRITM();

function updateRITM() {
    var gr = new GlideRecord('sc_task');
    gr.addEncodedQuery('state=3^request_item=' + current.sys_id);
    gr.query();
    if (gr.next()) {
        current.state =3 ;
        current.update();
    }else{
		current.state =4 ;
        current.update();
	}
}