Service Graph Connector - CI Update records every day

EricG
Kilo Sage

‎04-24-2023 11:10 AM

I have a general ask for the group.

 

I've inherited an instance where the CMDB was populated at deployment with all data from the SCCM connection and then paired down to essential Data (only for items.  Identity, OS, Processor, last updated).

 

Since deployment, I'm now going to Service Graph for SCCM.

I can get hardware items to populate. Indentiy, Operating System, Processor, Last Updated.

However, I'm seeing that the individual Line Items in the update set are commenting "No Change".

 

How can i force the system to always write to the CI the information from SCCM?

I thought this might be from Reconciliation Rules - Data Refresh Rules and updating the Effective duration to 1 day or 1 second.  Was I incorrect?

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1 REPLY 1

Punit S
Giga Guru

‎04-25-2023 09:10 PM

If you want to force the system to always write the information from SCCM to the CI, you can consider the following options:

  1. Modify the SCCM connector configuration: You can modify the SCCM connector configuration to ensure that it always updates the CI with the latest information from SCCM. You can do this by modifying the mapping rules or the import set table.

  2. Modify the CMDB synchronization job: You can modify the CMDB synchronization job to ensure that it always updates the CI with the latest information from SCCM. You can do this by modifying the mapping rules or the data source.

  3. Create a custom script: You can create a custom script that runs on a regular interval to update the CI with the latest information from SCCM. You can do this by using ServiceNow APIs and SCCM APIs to extract the data from SCCM and update the CI in ServiceNow.

Regarding your question about Reconciliation Rules - Data Refresh Rules, updating the effective duration to 1 day or 1 second will not necessarily force the system to always write the information from SCCM to the CI. This setting only determines how often the data in the CMDB is refreshed from the data source.

 

Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.

Thanks,
Punit

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