Developer

Generate Labour Costs - missing from Demand Teamspace tables?

Hi Community, I'd like to check with yourselves if what I'm experiencing is correct or whether I'm missing something - I'm currently doing some configuration on one of the Teamspaces, trying to set up all that's required to manage resourcing and I ha...

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MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

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Playbook is not showing in Service Operation Workspace for Major Incident Management

i have duplicated the playbook and then when i checked in MIM Servicenow it is not getting attached pleease guide me so that my newly created playbook also reflect along with Major Incident Process playbook

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How to create a separate tab section with 9 tabs on a Classic ServiceNow form?

Hi Community,I am working on a Change Request form in ServiceNow.Currently, the form has existing tabs such as:NotesPlanningScheduleConflictsApprovalPrerequisiteI want to create a separate section/tab group for my 9 new tabs. These 9 tabs should not ...

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Australia Upgrade: Dynamic Filter failing for end users with error

I have a Dynamic Filter that we set up to pull a list of Business Units a user is assigned to via group membership that has worked fine through Zurich. When I began testing the Australia upgrade (version glide-australia-02-11-2026__patch2-hotfix3a-0...

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Resolved! Unable to recover old Personal Developer Instance (dev227499) after moving to a new PDI

Dear ServiceNow Developer Support,I need help recovering my old Personal Developer Instance.Old PDI: dev227499.service-now.comCurrent PDI: dev316394.service-now.comUsername: adminDeveloper account email: sreeja10kotha@gmail.comMy old PDI contains my ...

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Resolved! Script include protection read only

Hi Frds,I`m facing a issue in script include, created script inculde and set protection policy as read only on Fuji version. I have admin rights but not able to edit this? I want to edit or delete this script include. Pls help.Thanks,Ravish

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Scripting and Coding

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

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Knowledge Search is not Working for Public Users

Hello Everyone,While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.The Same Knowledge Search is Working if i logged in and Search the Articles.Please let me know the possible reasons to fix the issue.Tha...

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Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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I can find the contact successfully, but the Add User to Security Group activity gives an error

Hello, Hi, I’m trying to add a Contact Object to an Active Directory security group using IntegrationHub. I can find the contact successfully, but the Add User to Security Group activity gives an error when I use the contact object.I’ve seen referenc...

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Personal Notification not receiving on India numbers (Airtel, Vodafone)

Our organization is using the Notify Twilio integration in ServiceNow to send out SMS (Email-to-Text) messages to users' mobile numbers. However, we’ve encountered an issue where users with Indian mobile numbers are not receiving the SMS messages.To ...

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IntegractionHub Microsoft Active Directory V2 spoke question

I'm having issues adding a Contact Object to an Active Directory security group.We have instances where users from other domains are required to have an account created on the parent domain. Therefore the difference between user and contact objects....

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Virtual Agent chat Box Not Working

Hi,when we click on the Virtual Agent Chat, we are getting error like Page not found.And in Go section it shows $sn-va-web-client-app.do?sysparm_stack=no@99@sysparm_nostack=trueAny guidance on this?Thanks in Advance

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Hide Choices based on field value in List View in Workspace

Hi Everyone,I need some help with hiding/restricting specific choices in a field.I have a Type field on the Exception table with two choices: Open and Closed. I also have a Status field with four choices: 1, 2, 3, and 4.My requirement is that when Ty...

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