Service-Now Integration with any third party tool using Rest messages for poc

[Chandu Telu]

Hi All,

Currently i am doing a poc .for this i need to integrate with any other third party tool.Exactly i have to create user accounts from service-now in any other third party tools

i check with the jira ,salesforce but these two tools secured tool they are not giving there api's out .

please any one help me on this.i need any third party tool.

Thanks

Chandu

[rajeevlochan82]

You can try creating AD accounts using Orchestration. Do you need POC for account creation application only ? It depends which tool you are trying to integrate and if it support account creation using API..

We integrated AD account creation using Orchestration and BOX account creation using O-auth and Rest APIs....

[cwjurges]

Do this with Perspectium. Simple and native to the platform. You install the update set and configure your shares by using push technology. No coding, transform maps or web services.

[Chandu Telu]

Hi Rajeev,

Thanks for your reply.

Yes, we need POC for account creation in any third party application only .

How you did BOX account creation using O-auth and Rest API.Can we access Box API'S from Service-Now directly

Thanks

Chandu Telu

[rajeevlochan82]

Hi Chandu,

Box Integration needs understanding of O-Auth and Rest APIs. Its a little complex https://box-content.readme.io/docs/app-users .

1) In O-Auth integration for Box , you have to create application in BOX using developer/ Enterprise account. The application provides you

Client Secret Key and client ID.

2) Box provide API (can be found in above link for box)) which you need to use to generate Authorization code using Client secret key and client id.

3) Then box provides you API (can be found in above link for box) which you can use to generate Access Token and Refresh Token using Authorization code. Auth code expires in 30 seconds so you need to generate Access Token withing this timerame.

4) You can use Access token to create user accounts using Rest APIs.

5) Access token is valid for approx 60 Min , you can get a new access token using refresh token by invoking a API. The refresh token is valid for 60 days so you have 60 days to get new access token. We created a schedule job which regularly use to invoke a API to generate access tok en using refresh toeken.

## Also there is one useful document and also update set for ServiceNow JIRA integration ServiceNow integration to JIRA through REST API's-John Andersen