Hi Community,I'm facing a strange issue in my ServiceNow Service Portal.I have implemented a custom search bar in the header widget. It works perfectly the first time the search results are fetched and displayed as expected. However, when I try to us...
Hi All,Hope you are doing well! Can anyone help me to achieve the below requirement. We need to create a UI action on the SC Task that initiates the creation of a change request.When the UI action is clicked, it should redirect the user to the "Creat...
Good morning developers,I just have a quick question about agent chat that I'm not able to confirm in my personal dev instance for some reason. If an agent rejects a chat, is it mandatory for them to put a reject reason or can they just reject the ch...
Is there anyone who has migrated or loaded eTOM or TM Forum business process into the CI > Business Process CIs? If yes, is there a sample CSDM model using TM Forum-based business process? Thanks!
Hi , Which role need to to access issue Triage(Report an Issue) in GRC from Service portal for an employee or business user. Below highlighted user role ?
I have an flow created in Global Application but its domain is 'xyz' now i am in 'abc' domain suppose and submit an catalog request now what happend is RITM is generated but the flow is not triggering why?
Hello,I'm trying to write a fix script to replace old groups with new names. here is the script below. The script is erroring out on return. I'm unable to figure what is missing here.Please help. // Fix Script to update assignment groups for A Imple...
Hi all, The goalCurrently I have a need to hide tabs (related lists) from a case view in a custom workspace. The tabs are to be hidden based on a user having a delivery role. This is so delivery users can review a case but have a stripped back versio...
Good Evening,Working on the Yokohama Instance and when adding a new user, it does not give me the password box. If I do a save, it flashes and disappears. If i do a reload form, it does the same thing. Not sure how to keep the password box to add the...
Hi I have assigned the necessary roles but the users are not able to view CMDB workspace 1. The workspace tab at top does not show up2. Clicking on the CMDB Workspace from the application navigator shows 403 error. Any suggestions on how to resolve? ...
When the environment is chose as prod. It should not display list of configuration item were its evironment is development, others should be show.to give in variable the filter it has predefined configuration which will be conflicted.Please let me ho...
Hello, I have a problem. When the agent of Help Desk click on the "Agent Workspace Home" submodule he has an error message "403: You do not have permissions to access this page." This agent has the folowing roles: agent_workspace_user, awa_agent, int...
I have a DB view which in a simplified version looks like this: Service Contract - Asset - Maintenance Contract 1 - Maintenance Contract 2 All works well provided that all 3 contracts exist and are linked to the Asset via the Assets Covered table. Ho...
Hello. I am trying to figure out how roll-ups on Related Lists work. In one of the attached screenshots I am looking at PRJ0033347. PRJTASK0168353 has a Parent of PRJ0033347 so PRJTASK0168353 shows in the Project Tasks Related ListPRJTASK0290726 ha...
