Service Now integration with Microsoft Dynamics

Dileep Kumar2
Tera Contributor

‎09-26-2023 01:35 AM

Hi All,

I have requirement like whenever we create incident in "service now" it should create case in "Dynamics".
We installed spokes for it. 
Had anyone done any integration like this before.
Please help me what I need to do to achieve this.

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3 REPLIES 3

palanikumar
Giga Sage

‎09-26-2023 01:41 AM

Hi,

What have you done so for?

You need to create a new flow with trigger as Incident created.

Within the flow, you can call action to create case in Dynamics. You can pass information from incident.

 

Thank you,

Palani

Thank you,
Palani
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Dileep Kumar2
Tera Contributor
In response to palanikumar

‎09-26-2023 05:43 AM

Hi @palanikumar 
I had just installed spokes.
Apart from that I didn't configured anything yet.
Do you have any document or guide me the procedure to complete this requirement.

Thank You!

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