Hello, I need a help on the live agent reconnection after max wait time .We have created a custom topic for live chat and When user receives the message after max wait time hits, its not connecting with agent again if they type retry connecting or li...

Hello, I am facing issue with the OOB Request Catalog item (LLM) Topic Block,  I have a requirement where I need to create a case from VA with one particular record producer.In order to achieve this , I have created a custom topic and included a OOB ...

Hello, I need a help for creating a HR case from VA when live agent is not available or when VA is not provided the enough information. So for this, I have created a custom topic where I have included the topic block and added OOB Create HR case(LLM)...

I need a help on the post chat survey, I have created a record in survey designer and added that into my queue-post chat survey record ,Its now triggering the survey link but it is happening only when user ends the chat not when agent ends the chat.I...

I have a requirement to provide end users with two options: HR and Travel. Based on the selected option, the chat should route to a specific queue:HR → HR Agent WorkspaceTravel → CSM/FSM Configurable WorkspaceI created a VA flow with a “Select Suppor...