Hi All
Chasing the recommended best practise way to copy fields on the interaction table over to a catalog item in Service Operation Workspace. My proposed solution is to create a UI Action for a number of commonly used items that our Help Desk utilise but we want to copy the data from the interaction to the catalog item record so that agents are not required to rekey the information.
We've looked into and tried the below solution but this only works intermittently
https://www.servicenow.com/community/itsm-forum/passing-variables-from-interatcion-record-to-catalog...
Looking for recommendations on best practise way to achieve this
