Service Operations Workspace is not available for certain group

[Rajini2]

I am trying to enable Service Operations Workspace only to "Service Desk" group.  When I impersonate one of the user, it gives a page not found.  OOB, Itil role contains "sn_sow.sow_user".  I dint want itil to have this role, so I deleted from itil role and added Service desk group to the role "sn_sow.sow_user".  ACL is untouched.

Any idea why this is broken?

[Dr Atul G- LNG]

Hi @Rajini2 

This link will be helpful.

https://www.servicenow.com/community/next-experience-forum/service-operations-workspace-is-not-same-...

https://www.servicenow.com/community/itom-forum/service-operations-workspace-lists-won-t-load/m-p/93...

https://www.servicenow.com/community/next-experience-forum/service-operations-workspace-is-not-same-...

[Rajini2 · Accepted solution]

This was the solution proposed by HI.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1228376

Added the ITIL role to the below areas.

1. sys_ux_applicability:
/sys_ux_applicability_list.do?sysparm_query=rolesLIKE282bf1fac6112285017366cb5f867469%5Esys_scope.nameSTARTSWITHservice%20operations

2. sys_declarative_action_assignment:
/sys_declarative_action_assignment_list.do?sysparm_query=required_rolesLIKE282bf1fac6112285017366cb5f867469%5Esys_scope.nameSTARTSWITHservice%20operations

3. user_criteria:
/user_criteria_list.do?sysparm_query=roleLIKE282bf1fac6112285017366cb5f867469%5Esys_scope.nameSTARTSWITHservice%20operations

[Dr Atul G- LNG]

Glad to know @Rajini2  your issue has been resolved.