Service Operations Workspace - Record Information panel - VIP indicator

Daniel Arnold
Kilo Sage

‎06-16-2025 02:49 PM

I'd like to change the look of the VIP indicator on the Record information side panel found in Service Operations Workspace. I'd also like to add other indicators for callers who meet other types of conditions. Does anyone know where this is configured??

DanielArnold_1-1750110546209.png

 

 

0 Helpfuls
  • 506 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎06-16-2025 02:51 PM

Hi @Daniel Arnold 

I’m not sure where we can change this, but please check using the highlighted values.

 

DrAtulGLNG_0-1750110668099.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls