Service Operations Workspace View Incident vs sc_task: Compose email, add comment, add worknote

[Scott29]

For an incident in SOW, you can send an email, add a comment, or add a worknote from the activity pane. However, in sc_task you can't do any of those actions. How can I add those actions to sc_task?

[Ankur Bawiskar · Accepted solution]

@Scott29 

for that you need to ensure Work notes and Activities filter are present in the workspace view for sc_task table

Also ensure email_client=true in sc_task table Collection type dictionary entry

1) Go to Configure -> Form Layout -> Select Workspace view and add the highlighted to right side

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[Scott29]

Thanks, I couldn't find the second one for the life of me. I will test this in the morning then mark the solution. 

[Ankur Bawiskar]

@Scott29 

Sure

Steps below

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.