Service portal add/remove field

[DeepikaR1661877]

Hi All,

In service portal when submit the incident then we can see the page like added comments, ticket number ,create ,updated time how can i add/remove the field? attached the reference pic, how can i add the same sate priority in same the 2nd image, any provide the suggestion? 

[debendudas]

Hi @DeepikaR1661877 ,

To add more fields in the ticket page of the incident you can follow the below steps:

1. Navigate to All > Standard Ticket > Standard Ticket Configuration

2. Open the record for incident

3. Add the required fields in the "Info fields"

That's it! 

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

[DeepikaR1661877]

Hi @debendudas ,

Thanks for that, but i need to add the field in SIR table, in that table i can't find the SIR list