Service Portal - Always show Requests

[Steven Parker]

Is there a way to ALWAYS show Requests on the portal so even if someone has nothing open they can still get to the "View All Open/Closed Requests and Incidents"?

I've looked in the Portal and I've looked in the Service Portal Menus in the backend of ServiceNow, but I don't see where I can enable this like on a Simple List.   I may need to edit the My Request widget (which I've cloned to My Open Request) in order to make it always show, but I am not sure how to do this.

I essentially want them to always be able to get to this page by clicking "Requests" at the top and clicking "View all Open/Closed Request and Incidents" even if they have nothing currently open.

[Steven Parker]

I am messing with this again because of Jakarta.   Do you know how to make this work again with the new Header Menu changes?   The new "menuTemplate" changed a good bit with the upgrade:

[Ivar Donado]

I'm in a quest to get that behavior too now in Kingston.

[jamesmcwhinney]

We are on Jakarta and this approach is still working well for us:

Service Portal - Scripted List Widget - How do show it all the time?

[Ivar Donado]

The problem is that makes the menu to always show up, what we're trying to get is that it always shows up (already does) and to always show the "view all open/closed requests" link. The default SN behavior is that it shows just a "there are currently no items" text there and it doesn't link to anything.

[Steven Parker]

I ended up making us another Link called "All Requests".  Now regardless of what ServiceNow does, people can always see all their requests.