Incident assignment group cannot be updated with REST API

[Nakata1]

Hi All

If you try to write an incident assignment group with the REST API,
it will only fail if you try to change the assignment group from a parent group to a child group.
What could be the reason?

[Priyankar Hald1]

Hi Nakata,

I tried the same in following format using REST API Explorer as admin and could update the assignment group of an existing incident from "Incident Management" to "Help Desk".

HTTP Method / URI	PUT https://<instance>.service-now.com/api/now/table/incident/2e5cac00db31201091599444ca96194d
Request body	{"assignment_group":"679434f053231300e321ddeeff7b12d8"}

Please check the if the authenticated user over the API has enough access to write an incident record.

Regards,
Priyankar

[Ankur Bawiskar]

@Nakata 

did you check any before update BR is restricting the update of the group.

what is the error message you got?

Regards
Ankur

[Ankur Bawiskar]

@Nakata 

Hope you are doing good.

Did my reply answer your question?

Would you mind marking the best matching answer as correct and helpful, to close this thread?

Regards
Ankur