Service Portal, can non-roles users see activity stream?

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Cort1
Tera Expert

‎03-16-2018 08:23 AM

First-time Service Portal developer here. I started building it for our non-itil users and put a table with incident data that opens in a form view. One thing I haven't been able to do is get the Activity Stream (comments only) to show on the incident. Either I am doing it wrong or it's designed that way. Any thoughts?

Thanks!

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Andrew Wortham
Kilo Guru

‎03-16-2018 02:10 PM

Hey Cort,

Check out the OOB IT SP, there is a widget call "Simple List" and you can copy the widgets options from the OOB version and then edit them accordingly to show the main and secondary fields that you would like.  There is an option called "Link to this page" that you can actually edit on either simple list or data widget, just generally the simple list is more commonly used.

Best,

Andrew

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Cort1
Tera Expert
In response to Andrew Wortham

‎03-16-2018 04:58 PM

Thank you so much! That worked great