Service Portal Catalog Client Script Issue

doernbrackc · ‎12-29-2016

What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user who does not have the snc_external role then hide the field. I removed the ! because doing so implies that the user who has the external role should not see the field. When doing this and testing with an internal user the internal user sees the field. However, a user with the snc_external role is also seeing the field. What is the problem?

doernbrackc · ‎12-29-2016

Our developer seems to have figured this out. Looks like a GlideAjax script is needed. To be honest I don't really follow the script so if anyone would like to attempt to explain it I would appreciate it.

function onLoad() {

//Type appropriate comment here, and begin script below

var aj = new GlideAjax('GetInternalExternalCSM');

aj.addParam('sysparm_name','getExternal1');

aj.getXMLAnswer(fun);

//Type appropriate comment here, and begin script below

function fun(answer)

{

var obj = JSON.parse(answer);

if(obj.internal == true)

{

g_form.setReadOnly('u_internal_external',false);

g_form.setMandatory('u_internal_external',true);

}

else if(obj.external == true)

{

g_form.setVisible('u_internal_external',false);

}}

}

View solution in original post

drjohnchun · ‎12-29-2016

No worries. If you run below script, you'll see 2 alert boxes. Can you tell us what you see in both?

function onLoad() {

   alert(g_user.hasRole('snc_external'));
   alert(g_user.hasRoleExactly('snc_external'));
   g_form.setDisplay('u_internal_external', !g_user.hasRoleExactly('snc_external'));

}

drjohnchun · ‎12-29-2016

Please run the script once as an external user and second time as an internal user, noting the alert box messages.

doernbrackc · ‎12-29-2016

Great, that will come in handy. Ok so when I use a user who has snc_internal I get FALSE, FALSE as expected. I then used an external user and also got FALSE, FALSE.

drjohnchun · ‎12-29-2016

Bingo - it's the 'snc_external' that's not working correctly. Can you verify the role of the "external" user you tested and make sure it has the 'snc_external' role?

doernbrackc · ‎12-29-2016

No, the internal user I am testing with only has snc_internal