Service Portal Catalog Client Script Issue

[doernbrackc]

What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user who does not have the snc_external role then hide the field. I removed the ! because doing so implies that the user who has the external role should not see the field. When doing this and testing with an internal user the internal user sees the field. However, a user with the snc_external role is also seeing the field. What is the problem?

[doernbrackc · Accepted solution]

Our developer seems to have figured this out. Looks like a GlideAjax script is needed. To be honest I don't really follow the script so if anyone would like to attempt to explain it I would appreciate it.

function onLoad() {

  //Type appropriate comment here, and begin script below

  var aj = new GlideAjax('GetInternalExternalCSM');

  aj.addParam('sysparm_name','getExternal1');

  aj.getXMLAnswer(fun);

  //Type appropriate comment here, and begin script below

  function fun(answer)

  {

  var obj = JSON.parse(answer);

  if(obj.internal == true)

  {

  g_form.setReadOnly('u_internal_external',false);

  g_form.setMandatory('u_internal_external',true);

  }

  else if(obj.external == true)

  {

  g_form.setVisible('u_internal_external',false);

  }}

  }

[drjohnchun]

Your script is making an ajax call to a Script Include called 'GetInternalExternalCSM' which is not available to us. It seems to return "internal" and "external" properties, which are used to set the form properties.

I still believe our investigative approach would've eventually revealed why g_user.hasRole('snc_external') wasn't returning the expected values when an external user was logged in. I'd prefer using g_user.hasRole('snc_external') since it provides a simpler and cleaner way of determining the user role. You might continue looking into it and it might reveal a few things that can help you down the road.

Good luck!