Service Portal Category list show all

[Adam Peterson]

We are wanting to show all of the categories to everyone. Some catalog items are restricted to ITIL users so the category will show 0 items.

I understand why OOB will not show categories if there is 0 items to show but we want to show all of them even if they are 0 items in the category. Anyone know where I can edit that?

TIA

[johansec]

What is the name of the widget? and what upgrade are you on? I am trying to find this widget in a personal dev instance to look into this.

[Adam Peterson]

We are on London. And the widget is called SC Categories.

Thanks

[johansec]

So I cloned the widget to play around with it a bit and as close as I can get is this. 

In the server script if you comment out two lines 

//if (!categoryJS.canView())
  //continue;

The category will still show up with the number of catalog items next to it ( not zero like you asked for ) 

If the user clicks on that category and they have no items they can use in that category they get this 

So I dont know if this is the user experience you are looking for or not but hopefully it can get you going in the right direction. 

[Adam Peterson]

Awesome! Thank you so much for editing this and trying this out for me! I will pass this on and see what they think.