Service Portal consoleError

[kailashthiyagar]

I m getting this error in the console while trying to access the catalog item in the service portal. This occurs in PRD environment but works fine in stage/TEST/Dev

amb.MessageClient [INFO] >>> connection exists, request satisfied

js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:11973 TypeError: Cannot read property 'description' of undefined

This is the line

$scope.data.sc_cat_item.description = $sce.trustAsHtml($scope.data.sc_cat_item.description);

[SanjivMeher]

Did you also refresh the page after making changes to that widget?

[kailashthiyagar]

Yes . i did refresh. Even i have logged out and logged in. And in addition, we have the same code in Dev/Test/Stage. Its working everywhere except in PRD

[SanjivMeher]

Yeah...Never experienced this.

Can you add an alert to check if description as a value

alert('Description is ---'+$scope.data.sc_cat_item.description)

[kailashthiyagar]

Did a basic verification as well. its having sc_cat_item table having description field in PRD

Its the complete error message which i see in console

js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:11973 TypeError: Cannot read property 'description' of undefined

      at api.controller (euts-cat-item-soft-intake-form.js:5)

      at Object.invoke (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:8230)

      at $controllerInit (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:10657)

      at nodeLinkFn (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:9945)

      at compositeLinkFn (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:9521)

      at publicLinkFn (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:9444)

      at Object.render (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:69267)

      at load (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:69373)

      at processQueue (js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:13849)

      at js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:13864

[SanjivMeher]

Is it for one particular catalog item or for every catalog item?