Hi all,
Trying to make it a bit easier for navigation between REQ/RITM for the end users via the Service Portal.
Our users seem to have some dificulty finding their RITM details when they head into a REQ. so I would like to edit the requested Items widget that displays this info.
How it is by default:
How I would like it: (edited with Chromes Inspect feature)
my javascript is non existent (looking to work on it I swear), so not sure where I should be making the changes? Below is the server script (default Requested Items widget). I have created a copy of the widget.
// populate the 'data' variable provided by caller
(function() {
var gr = new GlideRecord("sc_req_item"); // does ACL checking for us
gr.addQuery("request", $sp.getParameter("sys_id"));
options.secondary_fields = options.secondary_fields || "";
options.secondary_fields = options.secondary_fields.split(",");
if (options.order_direction == "asc")
gr.orderBy(options.order_by);
else
gr.orderByDesc(options.order_by);
if (options.maximum_entries > 0)
gr.setLimit(options.maximum_entries);
gr.query();
data.actions = [];
data.list = [];
while (gr.next()) {
if (!gr.canRead())
continue;
if (gr.getRowCount() == 1)
data.conversation_title = gr.request.getDisplayValue() + " - " + gr.getValue("short_description");
var record = {};
record.sys_id = gr.sys_id.getDisplayValue();
if (options.image_field) {
record.image_field = gr.getDisplayValue(options.image_field);
if (!record.image_field)
record.image_field = "/noimage.pngx";
}
if (options.display_field)
record.display_field = gr.getDisplayValue(options.display_field);
record.secondary_fields = [];
options.secondary_fields.forEach(function(f) {
record.secondary_fields.push(getField(gr, f));
});
if (options.sp_page_dv)
record.url = "?id="+options.sp_page_dv+"&table="+options.table+"&sys_id="+record.sys_id+"&view=sp";
else
record.url = "";
record.stage = gr.getValue("stage");
// get appropriate Stage choices for this requested item
var cl = new GlideChoiceList();
GlideController.putGlobal("answer", cl);
GlideController.putGlobal("current", gr);
sc_req_item_stageGetChoices();
record.cl = JSON.parse(cl.toJSON());
data.list.push(record);
}
if (gr.getRowCount() > 1)
data.conversation_title = gr.request.getDisplayValue() + " - " + gr.getRowCount() + " items";
function getField(gr, name) {
var f = {};
f.display_value = gr.getDisplayValue(name);
f.value = gr.getValue(name);
var ge = gr.getElement(name);
f.type = ge.getED().getInternalType()
f.label = ge.getLabel();
return f;
}
})();
