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Service Portal: Hide Required Information Box

jmiskey
Kilo Sage

Is there a way to easily hide the "Required Information" box which lists out all the Required Fields on the Service Portal, but just for a particular Catalog Item (and not across the board for all Catalog Items)?

I am using Helsinki.

Thanks

6 REPLIES 6

chirag_bagdai
ServiceNow Employee

Hi Joe,



If this field is used for only one (this) catalog item then the best way is to create/update Catalog UI policy for "Comment" field and make this field as non-mandatory.



Create a UI policy for catalog items



Let me know in-case of any question.


No, this "Comment" field is required/mandatory.   So we do not want to change that.



What they would like to remove is the box at the bottom which lists out the Required fields.   They do not want to see that.