Service Portal: Hide Required Information Box
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‎05-30-2017 06:14 AM
Is there a way to easily hide the "Required Information" box which lists out all the Required Fields on the Service Portal, but just for a particular Catalog Item (and not across the board for all Catalog Items)?
I am using Helsinki.
Thanks
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Scripting and Coding
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‎05-30-2017 09:34 AM
Hi Joe,
If this field is used for only one (this) catalog item then the best way is to create/update Catalog UI policy for "Comment" field and make this field as non-mandatory.
Create a UI policy for catalog items
Let me know in-case of any question.
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‎05-30-2017 09:55 AM
No, this "Comment" field is required/mandatory. So we do not want to change that.
What they would like to remove is the box at the bottom which lists out the Required fields. They do not want to see that.