Service Portal is not displaying HTML/Rich text bullets

Andy Dubey · ‎08-29-2017

We have any article created using HTML/Rick Text bullets and it is displaying correctly in Native view. If I view the same article from Service Portal, bullets are not showing and coming as plain text.

Not sure why this is happening, we haven't made any changes to OOB article page.

Andy Dubey · ‎09-01-2017

Thank you Guys for the reply. The issue was related to a custom style sheet build for the portal, it was over writing the Widget CSS. Updated the style sheet solve the issue.

View solution in original post

HungMiju · ‎08-29-2017

Hi 🙂 Could you screentshot for this one?

Andy Dubey · ‎08-29-2017

This is how I see an article in Native view.

This is how it appears on the portal:

Numbers are missing. Similarly, there are other articles where bullets are missing in the portal. Is there any property controlling this behavior?

lakshminarayan4 · ‎08-29-2017

Hi ,

This is css overriding issue. you can check this by opening the dev tools in chrome and see style property of list.

Thanks

HungMiju · ‎08-29-2017

it still wokrs for me

please try to clear cache (https://XXX.service-now.com/cache.do)

or use other browser

btw which instance version that you use?