Service Portal is not displaying HTML/Rich text bullets

Andy Dubey · ‎08-29-2017

We have any article created using HTML/Rick Text bullets and it is displaying correctly in Native view. If I view the same article from Service Portal, bullets are not showing and coming as plain text.

Not sure why this is happening, we haven't made any changes to OOB article page.

Andy Dubey · ‎09-01-2017

Thank you Guys for the reply. The issue was related to a custom style sheet build for the portal, it was over writing the Widget CSS. Updated the style sheet solve the issue.

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Andy Dubey · ‎08-29-2017

I already tried both. It didn't work. We are in Istanbul version.

HungMiju · ‎08-29-2017

just tried on Istabul Version still working..

please try with this link...change to your instance https://XXX.service-now.com/ess/knowledge_splash.do

make a screenshot to me if it works

Andy Dubey · ‎08-30-2017

We have this issue in Service Portal not on old CMS page. I believe this usually works if you open the knowledge from native view or CMS.

HungMiju · ‎08-30-2017

it still working for me on Istabul and Jakarta

Try this link

https://XXXX.service-now.com/sp?id=kb_article&sys_id=471ee81eff6002009b20ffffffffff34

Give me a screenshot with this

Thanks

Andy Dubey · ‎08-29-2017

I checked but didn't find anything. Can you explain a bit more?