Service Portal: Is there Secondary fields in Simple List OOTB?

[bbf3562]

I was reading the book called Mastering ServiceNow by Martin Wood. I am on part where to add Simple List widget, I already have Display field, Glyph and Link to this page. However the Secondary fields is missing. I want to display ticket number, short description, and opened in simple list. I only have ticket number as Display field,

But I want to be like this example,

Does Simple List widget created by ServiceNow core already have Secondary Fields as default? If not how can I create that?

[oharel]

I think it does.

I "created" a widget instance called P1 Incidents and it comes oob with the secondary field. (I actually took an existing widget and did an Insert and Stay and then reconfigured it). I configured its display field as "Subject"... That's about it.

By the way, you can have a look at the widget's configuration if you CTRL+ right click on it and choose Widget in Editor.

What are you seeing?

harel

[bbf3562]

I see 3 groups of script, HTML, Client, and Server script.

[Brad Tilton · Accepted solution]

Hi Bradley,

That widget does have the options for Secondary Values by default. You can configure those for each instance of the simple list widget through the instance options. The easiest way to see how it works is to go to the service portal homepage in your second screenshot then CTRL+Right Click on the My Open Incidents widget and choose Instance Options. You can see how they're configured in the additional options JSON at the bottom of the modal.

[Brad Tilton]

Here's some documentation about widget options:

Configure widget instances