Service Portal: Is there Secondary fields in Simple List OOTB?

bbf3562 · ‎04-13-2017

I was reading the book called Mastering ServiceNow by Martin Wood. I am on part where to add Simple List widget, I already have Display field, Glyph and Link to this page. However the Secondary fields is missing. I want to display ticket number, short description, and opened in simple list. I only have ticket number as Display field,

But I want to be like this example,

Does Simple List widget created by ServiceNow core already have Secondary Fields as default? If not how can I create that?

Brad Tilton · ‎04-13-2017

Hi Bradley,

That widget does have the options for Secondary Values by default. You can configure those for each instance of the simple list widget through the instance options. The easiest way to see how it works is to go to the service portal homepage in your second screenshot then CTRL+Right Click on the My Open Incidents widget and choose Instance Options. You can see how they're configured in the additional options JSON at the bottom of the modal.

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bbf3562 · ‎04-13-2017

I do not have the webpage from second screenshot which I got that from picture example from the book so I couldn't see how they are configured. I have looked on my page from first screenshot, the additional JSON is empty and no Secondary Fields.

bbf3562 · ‎04-13-2017

Nevermind, I found the open incident as it doesn't display because I am using sandbox instance and there are no incident ticket there which it why it not display but I do see how it added in Additional Options, JSON,

Kim Sullivan · ‎07-25-2017

Is there a way to make this show a different value than time ago? Like the actual updated date?

Pooja Magadum1 · ‎03-16-2020

Is there any way to remove default column like 'number', 'short description', 'task type', 'priority' when we clicked on 'View All' option ?