Service portal login redirecting to navpage with portal as home

[sreedharkaliset]

Hi,

When i try to login to service portal, it is redirecting to navpage with portal screen as homepage

I could see the url after redirection as https://xxx.service-now.com/nav_to.do?uri=xxx.service-now.com/customPortal

A custom portal is used instead of OOB and a new login page is created and configured in custom portal

I have configured custom fonts in service portal which is causing unwanted attachment download when a user try to login to service portal.Can this custom font config lead to the above issue?

Please let me know what caused this issue and how to overcome the same

[Michael Fry1]

Did you modify the script include SPEntryPage:

[sreedharkaliset]

Hi MIchael,

I did not change SPentryPage script include but updated below properties

glide.entry.page.script

glide.entry.first.page.script

With these changes, login is working fine for both native UI and service portal login

But the logout is not working as expected..

When i logout from native UI or portal, it is redirecting to portal logout page. Please let me know how to overcome this issue

[Michael Fry1]

those 2 properties point to the script includes SPEntryPage. I'd try updating it and see what happens.

[sreedharkaliset]

Hi Michael,

I updated both the properties as below

glide.entry.page.script - new SPEntryPage().getLoginURL()

glide.entry.first.page.script - new SPEntryPage().getFirstPageURL()

After this, login is working fine but when i logout from native UI it is first redirecting to logout success and then to portal landing page because of the property "glide.entry.page.script - new SPEntryPage().getLoginURL()"

i could confirm the same by reverting the properties

Please let me know how to configure logout from native UI to redirect to native UI login instead of portal login