Service Portal Logout Redirect Issue

[mohammedunwala]

Hello All,

We have a below requirement,

1. If user with role(s) login they should see the ServiceNow page - Achieved
2. If user with no role login they should be redirected to service portal page.- Achieved

I used the below code in SP entry page(60 to 69) and activated the below properties,

• PROPERTY VALUE
• glide.entry.page.script new SPEntryPage().getLoginURL();
• glide.entry.first.page.script new SPEntryPage().getFirstPageURL();

getFirstPageURL: function() {
var session = gs.getSession();
this.logProperties('before', session);
var check = session.getRoles();
// has roles and is not a Service Portal page - go to UI16
var nt = session.getProperty("nav_to");
var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
var redirectURL = session.getProperty("login_redirect");
if (check && !redirectURL && !isServicePortalURL)
return;

Issue: When the user without a role logs in first and logout, then the user with a role(s) logs in then they are viewing the SP home page. The landing login page seems to have '/sp' as the suffix and even when if the suffix is cleared it still redirects to the service portal for the user with a role(s) after log in, until I clear the cache of the browser (here: google chrome)

Can somebody comment on this behaviour?

Thanks and Regards,

Mohammed

[lks]

Hello Mohammed,

I hope you should find your answer here 6 ways to set up your Service Portal for redirection SUCCESS!

Let me know if it helps!

[Karthik Reddy T]

Hello Mohammed,

Refer the below links may helpful to you.

6 ways to set up your Service Portal for redirection SUCCESS!

The thing about redirecting to the Service Portal

https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_...

[lSurya 24]

Hello Mohammed,

Use this property and make the value as true.

"glide.service_portal.use_login_redirect_script"

which will redirect users to sp who don't have any roles.

[Hitesh targe]

I have the same issue.

were you able to resolve the issue?

please suggest.

Thanks