Service Portal, My Tickets only showing the tickets I submit, for all profiles in the company

[Julie Gordon]

We are on San Diego. 

My goal was to display Facilities tickets to end users on the Service Portal. 

So I went to Service Portal>Pages>requests>and added an Instance of a Simple List with an Active=True & Facilities Request.Requested By is(dynamic) Me filter. 

Now when I impersonate anyone & go to My Tickets, the exact same tickets show for all users. 

Any thoughts, help, prayers......please. 

[Mike_R]

The filter for that widget is managed here:

instanceName.service-now.com/request_filter_list.do?sysparm_query=active%3Dtrue%5Eapplies_to%3D1&sysparm_view=