Service Portal: Observing field change

[Rizwan Shaikh]

Current version of instance (Jakarta)

Within Portal when observing  a field change in widget it used to give me name attribute of the field as "IO:sys_id"

Note: Fields are a part of Catalog Item. Basically variables.

We are working on upgrading to London Version. But we are facing some issues

In new version, the name attribute of the field contains that actual name of the variable not the sys_id

This is creating a lot of issues since we have conditions based on sys_id.

What can we do to ensure that we get the sys_id instead of the name

which is name="IO:164162ddc99a0300a216df78aac7a405" instead of name="u_option_select"

Any suggestions?

[ChrisBurks · Accepted solution]

In London I see that the returned data also has these properties: "variable_name", "catalogFieldName" and "sys_id".

Both variable_name and catalogFieldName return: IO:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

And the sys_id returns only the sys_id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX