Service Portal on mobile redirecting to \$m.do

[brianrichards]

The home page of our portal is public, so when a user enters the base URL in a mobile browser (instance-name/ss) they see it just fine, and when they navigate to a non-public page they are redirected to SSO as expected. After authentication, however, they are popped back to $m.do. Which is not the desired behavior of course.

I've made just a few modifications to the login behavior of our instance with regards to Service Portal: I have updated SPEntryPage with our portal suffix and I've also added the glide.entry.first.page.script system property.

I'm guessing I have to further modify SPEntryPage, but how so?

Thanks,

Brian

[brianrichards]

To flesh this out, I had been observing this behavior as a roled user. After attempting to login as a non-roled user I land on a 'you have been logged out' page, making this an even more problematic situation.

[Michael Ritchie]

There is a script include called "DetermineMobileDevice" that determines whether to use the mobile UI or not.   You can edit it to your liking.

[antonioferrari]

I've noticed something similar when testing Multifactor Authentication.

On Smartphone I've found 2 behaviours: with Opera and Chrome I'm redirected to $m.do#/home and in these cases strangely Multifactor doesn't work, while with Firefox I'm redirected to navpage.do and afterward Multifactor Auth works.

[Community Alums]

Return to desktop view by typing this next to "<yourinstancename>/navpage.do?sysparm_device=doctype"