Service Portal:OOB Approval widget

gomathyshankar · ‎05-22-2017

Hi,

How to add the comments field in the OOB Approval widget and make it mandatory when the approvers rejects it.

amaradiswamy · ‎05-23-2017

Hi Selva,

Use the below and it wil work ( we have to change both client and server to update user comments in approval table)

Highlighted are the changes

Client controller:

function ($scope, spUtil, snRecordWatcher,spModal) {

if ($scope.options.portal == true || $scope.options.portal == 'true') {

$scope.contentColClass = "col-xs-12";

$scope.options.portal = true;

} else {

$scope.options.portal = false;

$scope.contentColClass = "col-sm-9";

}

$scope.data.op = "";

snRecordWatcher.initList("sysapproval_approver", "state=requested^approver=" + window.NOW.user_id);

function get() {

spUtil.update($scope);

}

$scope.$on('record.updated', function(name, data) {

get();

})

$scope.approve = function(id) {

$scope.data.op = "approved";

$scope.data.target = id;

get();

}

$scope.reject = function(id) {

c.onPrompt(id);

}

c.onPrompt = function(id) {

spModal.open({

title: 'Give me a comment',

message: 'Your comment please?',

input: true,

value: c.comment

}).then(function(comment) {

c.comment = comment;

if(comment)

{

$scope.data.comment = comment;

$scope.data.op = "rejected";

$scope.data.target = id;

get();

}

})

}

Server side:

Replace

if (input && input.op) {

var app = new GlideRecord("sysapproval_approver");

if (app.get(input.target)) {

app.state = input.op;

app.update();

}

With

if (input && input.op) {

if(input.op == 'approved')

{

var app = new GlideRecord("sysapproval_approver");

if (app.get(input.target)) {

app.state = input.op;

app.update();

}

else if(input.op == 'rejected' && input.comment)

{

var app = new GlideRecord("sysapproval_approver");

if (app.get(input.target)) {

app.comments = input.comment;

app.state = input.op;

app.update();

}

Thanks and regards

Swamy

View solution in original post

bob_beck · ‎07-13-2017

Can you share the widget? We want to have the rejection comments on the service portal as well

enigmagope · ‎07-13-2017

Hi Bob,

I have modified the code to make comments mandatory for both approval and rejection.

Regards,

Gope

enigmagope · ‎07-07-2017

Hi Amaradi,

I made some more changes and its working now. But the same text appears for the next ticket when i click the approve/reject button.Please help me on this

Regards,

Gope

Priyanka Biraj1 · ‎05-02-2019

Hi,

I have tried the above script, but the comments are not getting mapped. I am trying to do this for RITM approvals.

Can you please suggest some solution?

Thanks and regards

Priyanka

karthikgowda · ‎05-29-2017

HI Gomathyshankar,

Thanks for sharing the code. I am still not getting approvals. Do i need to take care of anything else ?

Regards,

Karthik