Service Portal:OOB Approval widget

gomathyshankar
Tera Contributor

Hi,

How to add the comments field in the OOB Approval widget and make it mandatory when the approvers rejects it.

1 ACCEPTED SOLUTION

Hi Selva,



Use the below and it wil work ( we have to change both client and server to update user comments in approval table)



Highlighted are the changes



Client controller:


function ($scope, spUtil, snRecordWatcher,spModal) {



  if ($scope.options.portal == true || $scope.options.portal == 'true') {


      $scope.contentColClass = "col-xs-12";


  $scope.options.portal = true;


  } else {


  $scope.options.portal = false;


  $scope.contentColClass = "col-sm-9";


  }




  $scope.data.op = "";


  snRecordWatcher.initList("sysapproval_approver", "state=requested^approver=" + window.NOW.user_id);




  function get() {


      spUtil.update($scope);


  }




  $scope.$on('record.updated', function(name, data) {


  get();


  })




  $scope.approve = function(id) {


      $scope.data.op = "approved";


      $scope.data.target = id;


      get();


  }




  $scope.reject = function(id) {


    c.onPrompt(id);


  }


c.onPrompt = function(id) {  


                spModal.open({  


                      title: 'Give me a comment',  


                      message: 'Your comment please?',  


                      input: true,  


                      value: c.comment  


              }).then(function(comment) {  


                      c.comment = comment;  


  if(comment)


  {


                      $scope.data.comment = comment;  


  $scope.data.op = "rejected";


  $scope.data.target = id;


  get();


  }


              })  


      }


}



Server side:


Replace


if (input && input.op) {


  var app = new GlideRecord("sysapproval_approver");


  if (app.get(input.target)) {


      app.state = input.op;


      app.update();


  }



With



if (input && input.op) {



  if(input.op == 'approved')


  {


  var app = new GlideRecord("sysapproval_approver");


  if (app.get(input.target)) {


      app.state = input.op;


      app.update();


  }


  }


  else if(input.op == 'rejected' && input.comment)


  {


  var app = new GlideRecord("sysapproval_approver");


  if (app.get(input.target)) {


    app.comments = input.comment;


      app.state = input.op;


      app.update();


  }


  }




Thanks and regards


Swamy


View solution in original post

38 REPLIES 38

karthikgowda
Kilo Contributor

Thanks mate,its working fine.Just that you pasted server script to client script and vice versa.



Regards,


Karthik


gomathyshankar
Tera Contributor

Hi amaradiswamy



Sorry to bother you again. When you reject you can add comment.When you reject 2nd one,it saves the previous reject comment.PFB



find_real_file.png


Try adding below line and see what is happening


else if(input.op == 'rejected' && input.comment)


  {


  var app = new GlideRecord("sysapproval_approver");


  if (app.get(input.target)) {


    app.comments = input.comment;


      app.state = input.op;


      app.update();


input.comment = '';


  }


  }


Hi amaradiswamy


The solution did not work.


Did anyone get this working with the OOB widget?   I tried the code and just get the same white box


find_real_file.png