Service Portal "You are either not authorized or record is not valid" with System Administrator Prof

[Alessia Russo]

Hy everyone! I've add a new icon link on my service portal home page for create a case. When I click on the button instead of the case form, it appears "You are either not authorized or record is not valid". I've checked for the roles but I've the admin roles, I tried even with the csm roles, but nothing changes. How can I solve? 

Thanks.

[Mike_R]

It's most likely a bad/invalid url link. Please double check the url that you are using

[Alessia Russo]

Hi! I didn't use a url but a page type contributor_user_create_case

[Mike_R · Accepted solution]

Change it to catalog item instead and then select your catalog item

[Alessia Russo]

ok thanks!