Hello everyone,
I have quite a challenge here and I should admit I'm a rookie here. We want to change the OOTB list on Request status section on Service Portal to show Requested Items in a form of table list, with URL extension /sp?id=requests. We created something like below:
What we require is when user clicks on RITM it should go to the status page of RITM (with URL extension "sp?id=ticket&table=sc_req_item&sys_id=5c4c86efdb1d0f003f275c88dc961924")
However what we get is RITM form from back-end - so URL extension is ("sp?id=form&table=sc_req_item&sys_id=fc422baedb64cb00c53dfba61d961913&view=portal&spa=1")
Is there a simple way to modify the list widget to go from list to "ticket" to "form"?
Hi Joanna,
Try adding the Link to the page as "Form" in instance options for my requested item. ( I am assuming widget is Simple List)
I have tried it and it redirects me to form view of the item.
