Service Portal: Run view rules on Form Widget

SanjivMeher · ‎10-19-2017

Hi Xperts,

I am working on a Form with various state. For each state I have a different view. So every time I change the state, the corresponding view should apply.

How can I make the view rule work on Service Portal Form Widget?

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SanjivMeher · ‎11-26-2017

Yes. It actually works OOB using the form widget. I just need to set the first view while opening the form. So I pass the view name to the form widget. Otherwise it will go to the Default view. All other view rules work as expected.

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Kishor O · ‎06-03-2024

@SanjivMeher How to pass the view name to the form widget?

SanjivMeher · ‎06-03-2024

In the url, along with the table name, sys id, also pass &view=<view name>

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Kishor O · ‎06-03-2024

@SanjivMeher Where do we need to specify that? I mean form widget is read-only so should we write a script for it?

SanjivMeher · ‎06-03-2024

How do you navigate to the form widget?

The widget which takes you to the form widget should have an option to specify the view.

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Thais Pulliam2 · ‎08-16-2018

Hi Guys,

A simple way to do that is to specify the view in the URL when redirecting the user to the form.

Use:

https://instance.service-now.com/sp?id=form&table=[TABLE]&sys_id=[SYSIDOFRECORD]&view=[VIEWNAME]

Hope that helps!