Service Portal search limit results on multiple portals

Vejdis
Tera Expert

‎03-01-2024 04:24 AM

Hello!

My workplace is currently implementing a second esc portal. One demand that we have is to make sure that when the search functions are used the only results that show up should be the ones that exist on the current portal. But what is currently happening is that both portals is giving hits on everything.

 

Setup

Portal 1:

Has 5 knowledge bases

Contains multiple catalog items

 

Portal 2:

Has a taxonomy only

 

Is it possible to limit the search results to only things that exists on the respective portals?

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vejdis

‎03-01-2024 05:58 AM

Try a cache.do and chekc. 

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scottl
Kilo Sage
In response to Dr Atul G- LNG

‎01-23-2025 08:34 PM - edited ‎01-23-2025 08:36 PM

Development phase?? Then why is it in production on an ENTERPRISE level platform, if it doesn't even work as expected? Another wonder of ServiceNow's releases.

If it can't even restrict results to each defined Catalog it shouldn't of even been released!  This platform and it's management needs a clean out, because the things they have released in the past 2+ years needs to have people fired.

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