Service Portal Search should split knowledge and catalog items

bsk
Kilo Expert

Q1)Service Portal Search selection should group   knowledge articles and catalog items separate it displays all together now.Is there any way to group them in typeahead search PFA.

Q2) Can any suggest me on how to label Knowledge Article on header and show list of articles below that and similar to label service catalog and catalog list below that .Rather then displaying knowledge article and service catalog for each entry.

test search.PNG

1 ACCEPTED SOLUTION

Thanks for your response i found solution by making some script changes and it worked comunity.PNG


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32 REPLIES 32

chirag_bagdai
ServiceNow Employee
ServiceNow Employee

The widget name is "Homepage Search" which is using "Typeahead Search" widget.



You need to clone "Typeahead Search" widget and do modification per requirement.


I am currently working on cloned "Typeahead Serach"   Widget.and my questions above are for cloned widget too.just looking for some help in splinting KB and Catalog.



Thanks for Response  


Chirag Bagdai

We've developed this widget that we offer available for license through NewRocket.


Screen Shot 2017-06-26 at 3.56.53 PM.png


Community Alums
Not applicable

Hey 

i have one enhancement on service portals Search how to split the search engine like 

 

find_real_file.png