How to sort the tags column in a list view a to z, z to a, ungroup and group by tags. (see screenshot)
Currently in the tag column the sort only fields are read only , can anyone help me to understand how can I make it non-readable
Forum Posts
Keyboard Shortcuts
I have been asked to have keyboard shortcut functionality in the tool.Thanks to this site: http://www.openjs.com/scripts/events/keyboard_shortcuts/ I've been able to do this with a UI script containing the code below and Client Scripts.Here is an exa...
Resolved! How to get URL of current page in service portal
I need to fetch the URL, when i select an item from the category.function onload(){var href = window.location.href; alert('href ' + href);var what = getTopWindow().location.toString(); alert('TW ' + what);}These alerts works for catal...
Resolved! How can I conditionally set the default value of one of the fields based on the another column value in the form?
We have a form with custom fields. How can I conditionally set the default value of one of the fields based on the another column value in the form? Although maybe not best practice, I am trying to simply use the following script in Configure Dicti...
Resolved! Cannot add knowledge article categories
HiI'm facing a problem in the knowledge module: When creating an article I cannot add new categories to it.This is how it looks when adding via the plus-signs in the botton of each container (I also tried adding just 1):When I press OK, the category ...
KB Categories widget from Share - sorting alphabetically by category label
Hello - I am using the following widget from Share: https://share.servicenow.com/app.do#/detailV2/3ef9df2713f67a000de935528144b0ee/overview This widget displays sub-categories for the Knowledge Base Categories (KB Categories) widget. I am trying ...
Resolved! Query list type field within business rule?
I need to create a new record if the field "impacted_department" does NOT contain the assignment group "PI HPS Delivery" which sys_id is 5ebb037bdb4ff200a21a77478c9619fb. The "impacted_department" field is a list type field that references the group ...
UI policy on table in a different scope
Does anybody know why I can't select a table from another scope when creating a UI Policy? Consider this scenario: I have Scope A and Scope B Table 1 is in Scope A. I create a view of the Table 1 form in Scope B. Now I want to create a UI Policy in S...
Resolved! How do i auto-populate the field values from cmdb_ci_service table to cmdb_ci_outage table?
Hello all, I have a field 'Recipients' on cmdb_ci_service table type : list - referred to user table my requirement is to dot-walk the field on the Outage table(cmdb_ci_outage). I was able to dot-walk the field just fine but it's not fetching the val...
Resolved! Need Help: Hide an embedded widget on form widget if record is new.
Hey everyone, I have created a cloned version of the link-button widget, which uses the following code to perform a simple operation of opening a new window, and passing parameters through the URL in order to populate the new record: HTML Template: <...
Is it best to create a new Service Portal in a scoped app?
Hi all, we are getting ready to develop a new Service Portal...is it best practice to do the development for the new SP in a scoped app? thanks!
Hiding email activity for certain email notifications
I have field on a form that when updated it should trigger an email notification. How can I prevent this specific notification from appearing in the email activity feed on the RITM form?
Disable Cell Editing for a particular field
Is there a way I can disable cell editing for a particular column alone ? For eg : I am creating a custom column CustColumn for Incident table, I don't want to allow user to edit that particular column value from Incident List View. How can I do that...
email - no reply response?
I have several departments that strictly use the service portal to take incoming requests and incident creation, but they do use email notifications for ticket updates, etc. They do not allow an email to initially create a request or incident. We'r...
Business rule to calculate a Date from another Date minus XX days
Hi, I am trying to create a business rule which will take one Date value from a field, then based on selection of choice another field return a new date in other field, its to work out a review date on a contract based on end date, initially one ch...
