We have a Service Catalog to request various Telecom Requests. I am building a Workflow, based on the Requested Item that is created from the Request. I am trying to add an IF Action that checks to see if the request was for some special software...
Hello, We have several Client Scripts that call a Script Include to process data and send a response.We use the evalJSON function to transform a JSON string to an object.However, evalJSON is no longer supported in the Service Portal.Is there a way to...
I am unable to filter the metric instance using the table REST API on a dot-walked field.Example (filtering metric_instance fields to a specific incident number)https://[instance].service-now.com/api/now/table/metric_instance?sysparm_query=id.number%...
Hi All,I have a custom table where one field type is list and a record producer which has a variable type list collector. When I submit the list collector it is giving sysids for the variable. Please let me know if I need to change the field type.R...
Hi All,We have a requirement to dynamically display buttons based on conditions. Steps we have performed to get this done.1)Created a UI Macro & Formatter2)Created client templates based on conditions.3)Opening the Email Template using popupOpenEmail...
I am trying to discover Citrix netscaler devices and have a local admin account on a test box. I am getting an error that say No shell detected and probe parameter "allow_unsupported_shells' is set to false.How do I change it to true and what are t...
So I've setup a code in a try-catch statement where it throws the code if it passes the given if-statement:if(requestEntry.cmdb_ci == null) throw "CI is missing";Seems correct right? But when I've executed the test on the code, a certain error came o...
Script Include :var HelloWorld = Class.create();HelloWorld .prototype = Object.extendsObject(global.AbstractAjaxProcessor, { Approve: function(a) { return "The Server Says Hello " + this.getParameter('sysparm_user_name') ...
I want to change the color of all buttons with in the instance.How this can be done?
I am trying to add to the comments on an incident via the REST API, but can not clearly see how to do this. If I post a new incident and add to the "comments" field, it does not persist. Does anyone know of a way to do this? Thanks.
Hi,I'm trying to trigger a business rule which executes on addition of notes/additional comments on an incident and should Ideally send the latest note through the REST API to another system.I've created a business rule which executes okay but I'm ge...
Hello,I am trying to add a work_note to an Incident via REST Table API.UPDATE /api/now/v1/table/incident/<incident_id>{'comments': 'test1', 'work_notes': 'test2'}Now my incident has Additional comment with "test1" text, but does not have a Work note...
Hi,How to Increase SNMP Probe Timeout?Cannot find these properties : mid.snmp.session.timeout mid.snmp.request.timeout Please can you let me know how to update these values?
Hi,After upgrading from Eureka to Helsinki we've had a lot of issues with users' shopping carts being corrupted, causing the requested for on new service catalog requests to be read only and populated with the previous user they entered a request for...
Team, I need some help with a script.Creating a new Business Rule to first return the roles assigned to current group based on a record field change. Some enhancements to follow. But for now the while(gr.next()) does not loop through the table record...
