Hi,I have 3 questions, whose functionality I couldn't figure out.1) There is an option to select the availability for a catalog item whether it'll be available for desktop / mobile / both. If I select mobile only, then it does not appear in the deskt...
Hi Team, We have Custom Notification code , which will send email to particular recipient.For this we are trying to find out the solution as below1. We already mentioned the property to ignore emails which is having undelivera...
Hi all,I have a requirement where the implementation of Requested Item [sc_req_item] requires a soft close State, which is "Resolved", similar to Incident.I noticed that Out-Of-The-Box Requested Item table State is utilizing the Task [task] table sta...
Hello,I want to find out the type of catalog item variables, on the associated workflow.Can anybody help me with this?Thanks in advance!
Hi,I am new to ServiceNow and trying some hands on GlideAjax/GrideRecord scrtpting. I have created a new "Script Include" with "Client Callable" => TRUE. While trying to invoke the same from the client web browser using JavaScript using "GlideAjax", ...
Hi, I have a business rule that executes twice. The business rule executes whenever the change Request database changes. I make a "change" to the "change request form" and save it, then my business rule executes twice.I've looked at Business rule app...
How can we translate CI information like model, manufacturer[discovered from discovery/Data Load] from different Languages(Chinese, Spanish etc) into English?
Hey everyone,Has anyone been able to successfuly achieve this? I found several posts related to attachments and notifications, but most of them were on how to add an attachment ink. I'm looking to see if we can actually have the attachment (if an...
In my Service Portal widget, I have an embedded widget that I am passing different record producer sys ID's into.The approach I'm taking is using the client script to pass data to the server script as input.The problem I'm seeing is that once the wid...
Calling widget:server:(function() { var userLocation_sysID = gs.getUser().getLocation(); var userSysID = gs.getUserID(); data.deptList = []; var grSITE = new GlideRecord('u_bcpa_sites'); grSITE.addQuery('u_active', true)...
Hi,Does anyone know where the properties for the login button is located within ServiceNow?Doesn't matter if it is CSS, or HTML, or a form, or some kind of code, but something that controls the appearance and action of the Login button at the login p...
Hi,I have to add a link in banner to navigate in service -now.I have tried but it is not working.
Hi,Upgrading for first time...What to capture from dev before cloning it? Also any insights on the steps/process to be followed will be very helpful. Getting only high level details upon searching...Thanks Much
Hi All,I'm facing a peculiar issue in SNOW.When user replies on an email (may be incident created acknowledge email or some one from watchlist commented notification email) , it is reaching SNOW. And I could see the received email details from the in...
I am wondering what the pros and cons are to extending the cmdb_ci_service table to create a technical services table. I know SNOW used to use that model, but does not use it now. The jury seems to be out on what use best practice.Any thoughts on bes...
