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Resolved! Validate number to 4 digits

Hi allI am currently able to strip a store number from an inbound email. Trouble I have is that they could be, 1 digit, 2 digit, 3 digits or 4. The email I receive leaves out the leading zeros and I hold them as 4 digits (with the leading zeros). E.g...

Resolved! Workflow Set Values from scratchpad

This is probably a simple syntax problem but I can't seem to find an answer anywhere. If I am using the Set Values activity to change some fields on the current record is there a way to use scratchpad values? I've tried using just workflow.scratchpad...

Resolved! Content Block Condition

Hello Community,         This is a rather basic issue but i'm not convinced that i'm missing something here, so much as this being an issue with the content block itself. I read → Display content block (iFrame) only to users in specific group â†� t...

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Ken83 by Mega Guru
  • 1829 Views
  • 4 replies
  • 0 helpfuls

PowerShell return values messing up XML in payload

We are pulling some data through a powershell script using orchestration.   The data that's coming back contains some special characters, specifically an ampersand (&).   When an ampersand is present in the returned data, our payload has two extra se...

StephenHey by Mega Guru
  • 1837 Views
  • 2 replies
  • 0 helpfuls

priority matrix calculation on custom table.

Hi guys,I have currently made one simple custom application and in that application i have created one custom table. So in that custom table i have added some fields and i have added Impact, urgency and priority field same as in incident table. But i...

niranjan314 by Tera Contributor
  • 4007 Views
  • 14 replies
  • 3 helpfuls

Resolved! How to properly unpublish a workflow

With the Boolean values and 2 fields, Active and Published, this comes to be 4 possible combinations of values.Between the many combinations of Active (true or false) and Published (true or false), what is the proper way to "unpublish" a workflow?I'v...

kungfuu72 by Giga Expert
  • 6708 Views
  • 8 replies
  • 4 helpfuls

Dynamic Browser Window Title - Take 2

I just wanted to add some functionality to the custom window title script I wrote about in this blog post - Dynamic Browser Window Title.   I cannot edit the post so I'll add a new one here.  dmolnar101 added some code for the First and Last names on...

Jim Coyne by Kilo Patron
  • 3984 Views
  • 9 replies
  • 2 helpfuls

how to add knowledge icon next to short descrption

I want to add Knowledge icon beside short description on incident form.For this i have tried creating UI Macro and setted the UI macro in "Short description" Attribute field.But it is not working...Below is the UI Macro:<?xml version="1.0" encoding="...

swathib by Mega Contributor
  • 3228 Views
  • 6 replies
  • 1 helpfuls

Impact/Urgency Matrix and a resulting Priority on Change form- where i can found this code ? need to implement same functionality in my form

Hi, Impact/Urgency Matrix and a resulting Priority   on Change form- where i can found this code ? Need to implement same functionality in my form - please let me know if any one knows.Example - If i change urgent has 4-low and impact has 3- medium ...

sowmyab by Giga Contributor
  • 5927 Views
  • 7 replies
  • 1 helpfuls

Resolved! approver and requested for same

Hi,I have a requirement in where if "approver" and requested for are same then the approver should not be able to approve the request (like he should be debarred from approval_admin role for that request) ....Please give some solutions...

sarfraz3 by Mega Expert
  • 4169 Views
  • 14 replies
  • 2 helpfuls

Resolved! Unable to see NEW or EDIT button in related list.

I am unable to see the NEW or EDIT button (UI Action) in a Related List for Data Verification Tasks, checked on ACL and all looks good.   This same related list is present in INC, CTASKs and other records working fine, buttons are present. Any ideas ...