how to obtain sample data?
I have created a new instance(Istanbul) and there is now sample data. How to obtain some sample data after the instance is already created?
Forum Posts
Resolved! Client Script Max Length: 8000 but wait, there's more!
I have UI Pages with well over 30,000 characters, and they process just fine. If the max length of the Client Script field is 8000, how is it possible to fit my 30,000 in there?
Resolved! Referencing Service Catalog Variables in Workflow
We have a Service Catalog to request various Telecom Requests. I am building a Workflow, based on the Requested Item that is created from the Request. I am trying to add an IF Action that checks to see if the request was for some special software...
Resolved! evalJSON not supported in Service Portal
Hello, We have several Client Scripts that call a Script Include to process data and send a response.We use the evalJSON function to transform a JSON string to an object.However, evalJSON is no longer supported in the Service Portal.Is there a way to...
Resolved! filter metric instance using dot-walking
I am unable to filter the metric instance using the table REST API on a dot-walked field.Example (filtering metric_instance fields to a specific incident number)https://[instance].service-now.com/api/now/table/metric_instance?sysparm_query=id.number%...
List collector field type
Hi All,I have a custom table where one field type is list and a record producer which has a variable type list collector. When I submit the list collector it is giving sysids for the variable. Please let me know if I need to change the field type.R...
Resolved! UI Macro(button) Opening a new record?
Hi All,We have a requirement to dynamically display buttons based on conditions. Steps we have performed to get this done.1)Created a UI Macro & Formatter2)Created client templates based on conditions.3)Opening the Email Template using popupOpenEmail...
How do I update the 'allow_unsupported_shells' Parameter and what will that do across the instance
I am trying to discover Citrix netscaler devices and have a local admin account on a test box. I am getting an error that say No shell detected and probe parameter "allow_unsupported_shells' is set to false.How do I change it to true and what are t...
Try Catch Throw in ServiceNow
So I've setup a code in a try-catch statement where it throws the code if it passes the given if-statement:if(requestEntry.cmdb_ci == null) throw "CI is missing";Seems correct right? But when I've executed the test on the code, a certain error came o...
Resolved! How to set Field values " script include to client side" when form Load
Script Include :var HelloWorld = Class.create();HelloWorld .prototype = Object.extendsObject(global.AbstractAjaxProcessor, { Approve: function(a) { return "The Server Says Hello " + this.getParameter('sysparm_user_name') ...
how to change the button color?
I want to change the color of all buttons with in the instance.How this can be done?
Resolved! Creating comments on an Incident via the REST API
I am trying to add to the comments on an incident via the REST API, but can not clearly see how to do this. If I post a new incident and add to the "comments" field, it does not persist. Does anyone know of a way to do this? Thanks.
Resolved! Outbound REST request fails with no error message
Hi,I'm trying to trigger a business rule which executes on addition of notes/additional comments on an incident and should Ideally send the latest note through the REST API to another system.I've created a business rule which executes okay but I'm ge...
How to add a work note to an incident via REST Table API?
Hello,I am trying to add a work_note to an Incident via REST Table API.UPDATE /api/now/v1/table/incident/<incident_id>{'comments': 'test1', 'work_notes': 'test2'}Now my incident has Additional comment with "test1" text, but does not have a Work note...
How to Increase SNMP Probe Timeout?
Hi,How to Increase SNMP Probe Timeout?Cannot find these properties : mid.snmp.session.timeout mid.snmp.request.timeout Please can you let me know how to update these values?
