I have a JDBC data source trying to download data from a sql server database.I am getting this error from the data source:The TCP/IP connection to the host ITS-KM-LAPTOP, port 1433 has failed. Error: "Connection refused: connect. I verified the SQL D...
i have created an email script name es i called it in subject and body subject : ${email_script : es} --not working body: ${email_script: es} -- working
Greetings, I have a business requirement in which most users are limited to only add/remove themselves from a Watch list field. Only certain users should be able to add/remove other users. I have tried both a write, list_edit, and delete ACL on the w...
How can you make the lists refesh automatically? Is this possible? For example, fulfiller stares at Incident list for 10 minutes, looks like no changes, but then they refesh manually and a whole bunch of tickets came in. How can I auto refresh so ...
Hello,I'm struggling with creating an incident metric definition that creates one record per Assignment Group per State. So, I need one metric instance record every time a State or Assignment Group changes -- for example:INC Number--Queue---------Sta...
I am working on creating an integration between ServiceNow and NetSuite. I have the Incident WSDL set up and it is able to pull information, if I have the sys_id. Problem is, the only way I can figure out how to get that ID is via the UI. ...
Hi _ looking to copy or push task notes and comments to the incident notes and comments field. I would like the Incident Assigned To person to be able to view the task notes from the incident record without switching back and forth. I copied a BR and...
Hi all, Is there a method for retrieving the user_name directly from gs.getUser() ? There are a number of methods described here. They cover the sys_id of the user record, and various other fields, but not that actual user_name: Ihttps://docs.service...
Hi All Can we set the catalog items view to "Grid view" by default for all the users? Currently it is Grid List View and the user need to click on the Grid view to see the grid view, if we can do the by default option to grid and keep the card view a...
Hello, can someone help me with the following problem? I need a way to get names and values of all active columns for a table, for example alm_harware but i can either filter out inactive field for alm_harware losing field of parent table //also need...
Hi All, I have a requirement to set the module visibility to certain role user(e.g role name is:"canread").If the user doesn't have that role then the module and sub modules should be hidden. I have created new Application called Change and create...
on the computer table (cmdb_ci_computer), i need to pull the values from the assigned to table which is a reference field of the sys_user table. If the value changes, i need to reflect those changes. I am using an onchange client script Present...
Hi All, I need to cancel current workflow and start a new workflow as current workflows have stucked in a wrong script activity in requested items (RITMs). How can i achieve it? Thanks, Kumar
Hi all, When I use the "Delete" button from (Actions on selected rows) to delete a user from a group, it does not delete the user record, it just removes the relationship. However, when I delete a child incident from a parent incident using the sam...
Hi , Run automated script for every for week and generate a reports to send to mail automatically. Requirment: in cmdb table weekly how many records added this reports automatically send to mail how can i do this can please help me on this?
