Service Portal Search should split knowledge and catalog items

bsk · ‎06-22-2017

Q1)Service Portal Search selection should group knowledge articles and catalog items separate it displays all together now.Is there any way to group them in typeahead search PFA.

Q2) Can any suggest me on how to label Knowledge Article on header and show list of articles below that and similar to label service catalog and catalog list below that .Rather then displaying knowledge article and service catalog for each entry.

bsk · ‎06-30-2017

Thanks for your response i found solution by making some script changes and it worked

View solution in original post

Roshani · ‎09-05-2020

Hi Bsk,

Could you pleases share your code ?

joshuastanley · ‎01-30-2022

Hi Folks,

Hope you got the answers.

If not here is the answer.

1) Goto Sys_properties.list

2) search for sysid is c7792ff60f0033003ff3cbb2ff767ed7

or

search name contains searc_as_you_type

3) Open that record and change Value to "Typeahead".

4) Try to clear cache and search.

Hurray !! Hope it works ..

Cheers, Josh

Jesse_H · ‎05-18-2022

This finally got the typeahead to work in my homepage search! Thanks