Service Portal Search

Luc_Sutherland
Tera Expert

I am using the default Search Page widget in my portal, and when I click on a Knowledge Article, it sends me to the 

kb_article_view page. How do I configure it to navigate to a different page?
1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @Luc_Sutherland ,

Navigate to sp_ai_search_results_action_config.list

Open "View Article" record:

SandeepDutta_0-1726773852627.png

Then change "Portal Page" to your required page:

SandeepDutta_1-1726773879730.png

 

 

View solution in original post

1 REPLY 1

Community Alums
Not applicable

Hi @Luc_Sutherland ,

Navigate to sp_ai_search_results_action_config.list

Open "View Article" record:

SandeepDutta_0-1726773852627.png

Then change "Portal Page" to your required page:

SandeepDutta_1-1726773879730.png