Service Portal Standard Changes

Steven Parker · ‎08-14-2017

Can anyone tell me how to hide the "Standard Changes" in the Service Portal?

These are our Standard Change templates, but we don't want people to use them in the Service Portal. We need to hide them in the Service Portal, but NOT in the ITIL View. ITIL users still need to be able to access them in the backend ITIL view.

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Steven

Arindam Ghosh · ‎08-14-2017

Create a Boolean type column (is_portal) in "sc_category" table. and make this column value true for those category which you want to display in portal.

Now update(clone) the "SC Categories" widget server script like below:

var sc = new GlideRecord('sc_category');

sc.addQuery('sys_class_name', 'sc_category');

sc.addQuery('is_portal', 'true'); // Add this condition

sc.addActiveQuery();

and map the new widget in the page, where you are displaying this widget.

Thanks,

Arindam

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Lisa LeMaster · ‎11-11-2019

We figured it out..we had to had the person that elevate rigths update the ACLS for stnd change to allow admins the rights to modify Standard CHG templates

BigMikeyVegas · ‎05-01-2019

Why wouldn't you browse to Service Catalog > Catalog Definitions > Maintain Categoried, then browse to STandard Changes, Template Management, and any other Standard Change items that you have and use the 'Available For' tab to limit access to ITIL users or a subsect of ITIL users, depending on your instance's configuration. Or even, just uncheck 'Show in CMS'.

Lisa LeMaster · ‎11-11-2019

Where is the uncheck "show in CMS at? I am not finding it. Thanks. I want it to not display in portal, but need it in the analyst side. Thanks.

Ian Mildon · ‎11-11-2019

This is a two step process.

1. Add the field "hide on service portal" to the Standard Change Template form and check it (you'll have to update all the templates so this field is true)

2. Modify the Service Portal search parameters Service Portal>Search Sources>Service Catalog and add this to the Data Fetch Script in the sc_cat_item query section:

sc.addQuery('sys_class_name', '!=', 'std_change_record_producer');

Now they will be hidden from the portal and not come up in portal searches, but will still come up in global searches elsewhere in the system.