service portal text is displaying with html tag

[Swati44]

I have a field on record producer called 'Please describe your issue below'(HTML type) mapped to 'short description'(multi line text).

Am writing business rule to convert the HTML to normal text:

(function executeRule(current, previous /*null when async*/) {

var a=current.short_description.getXHTMLValue();
//to remove HTML characters.
a= a.replace(/&(lt|gt);/g, function (strMatch, p1){
return (p1 == "lt")? "<" : ">";
});
var b = a.replace(/<\/?[^>]+(>|$)/g, "");
//to remove &amp;
var c=b.replace(/&amp;/g, '&');
current.setDisplayValue('short_description',c);

})(current, previous);

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Now in short description field of incident am able to see only text.... But not in service portal....

[Fabian Kunzke]

Hello,

This won't fix you issue. But i would suggest actually putting the content into an html field. Or to change the field in the service portal to "string". That would simplyfy your development alot and i don't see any reason not to do either of these. Because writing a fully fletched html converter in Javascript can take alot.

Greetings

Fabian

[Chandu Telu]

HI Swathi,

check this link it may help you

https://community.servicenow.com/community?id=community_question&sys_id=e87f0725dbdcdbc01dcaf3231f9619ee