Service portal Timeout

[moe3369]

Hi

is it possible to extend the default time out and make the service portal Timeout to say 4 hours?

Thank you

[sb1186 · Accepted solution]

Hi Ahmed,

You can update the session timeout from the default value of 30 minutes to any value of your choice by updating the system property glide.ui.session_timeout.

Let me know if this works for you.

PS: Mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.

Regards
Supriya Bisht

[moe3369]

Thank you Supriya. That worked!

[Lucas Vieites]

Hi Mohammed,

please note that incrementing the session timeout has its drawbacks, see Modifying Session Timeout - ServiceNow Wiki : "Making the interval longer can lead to the unnecessary maintenance of inactive sessions in memory. It is recommended to adjust this timeout setting to no more than a few hours, although up to 24 hours is workable."

Sessions have a small memory footprint, but having too many inactive sessions may lead to memory issues on the platform.

Kind regards,

Lucas Vieites