Service Portal to display record producer

[cjroland]

Hi ,

       I have created a Icon link as below in the home page for service portal

so when users select this from the home page , it should redirect to the next page ( which should display Record Producer for Incident ) as below for  users to submit and display the record submitted , Home page is created , can you help me how to accomplish this in the new page created.

[Sanket13 · Accepted solution]

Hi cjroland,

First add widget type as URL & add the url as follow.

URL : 'https://instance-name.service-now.com/sp?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9'  

Change the sys id with your record producer's sys id.

Please mark correct if it solves your issue.

Thanks.

[JJG]

Hello, 

Stumbled upon your reply and had a question, I am not seeing a URL widget in my portal page designer, what should I do?

[Toren]

Anyone figure this out? There is no url widget out of the box? Should I just create one that uses an Iframe?

[Dan Essigmann]

Correct there is no URL widget, they are using the Icon Link widget and then selecting URL from type when editing the Icon Link widget