Service portal view all requests

[Sam Ogden]

Hi all,

I'm currently configuring our service portal and have come across an issue on the View all requests drop down and also on the View all button on the simple list.   If I try them as admin they work fine and take me to tables containing the full list of logs.   However If I impersonate a customer they get taken to the Error 404 breakout game screen.   Customers have the following roles:

sn_esm_user

sn_customerservice.customer

snc_external

Is this going to be an ACL that is stopping them viewing this page?

Any help is greatly appreciated

[lSurya 24]

Hello Sam,

I doubt there are some read ACL's running on the respective tables. Make sure the ACL's follow the logic according to the requirements.

The above code will close any record on any table. You need to make sure where you are implementing this code and condition when you are triggering this business rule

PS: Hit like, Helpful or Correct depending on the impact of the response

Thanks,

Surya Amara

[Sam Ogden]

Hi surya,

Apologies but I don't understand your reply.   There is now above code and I'm not trying to close any records?

[lSurya 24]

Hello Sam,

Apologies for the later part of the reply which was bit confusing. From my understanding, there are some read ACL's on the table which are restricting to show the list of records. It is nothing to do with the Simple list widget and the query you have written also perfectly fine. Please go through the ACL's present and evaluate them.

Do let me know if you have nay other queries.

PS: Hit like, Helpful or Correct depending on the impact of the response

Thanks,

Surya Amara

[Sam Ogden]

I have a further issue when impersonating users.   I have the following filter set on the simple list widget:

company=javascript:gs.getUser().getCompanyID()^active=true^EQ^ORDERBYDESCopened_at

However when I impersonate a customer they can only see the records they have raised and not any of   the records that others in their company have raised?