Service portal view all requests

Sam Ogden
Tera Guru

‎04-26-2017 01:58 AM

Hi all,

I'm currently configuring our service portal and have come across an issue on the View all requests drop down and also on the View all button on the simple list.   If I try them as admin they work fine and take me to tables containing the full list of logs.   However If I impersonate a customer they get taken to the Error 404 breakout game screen.   Customers have the following roles:

sn_esm_user

sn_customerservice.customer

snc_external

Is this going to be an ACL that is stopping them viewing this page?

Any help is greatly appreciated

find_real_file.png

find_real_file.png

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Ujjawal Vishnoi
Mega Sage
Mega Sage

‎04-26-2017 03:55 AM

Hi Sam,



Starting with the Geneva release, ESS users can obtain the snc_internal role and still retain the same level of access they had prior to Geneva.



External users must obtain, at minimum, the snc_external role. This role indicates that the user is external to your organization and should not have any access to resources unless you explicitly allow access through ACLs for the snc_external role, or you explicitly grant them additional roles. By default, users with the snc_external role are unable to access non-record type resources as well, such as processors and UI pages.



Please refer the link below.


Mandatory roles



Regards


Ujjawal


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