service portal

[Community Alums]

Hello Team,

I Need create the Service Portal, where currently logged in user incident details needs to be displayed in incident list can you guys help me to with this.

I am able to display all user incident details in my currently widget.

These are following code:-

HTML Code :

<div>
<div class="filter-breadcrumbs">
<sp-widget widget="data.filterBreadcrumbs"></sp-widget>
</div>

<table id="customers">
<tr>
<th ng-repeat="x1 in data.header" ng-click="sort(data.fieldList[$index])">{{x1}}
<span class="sortorder descending" ng-show="(sortKey==data.fieldList[$index] && reverse==false)"></span>
<span class="sortorder" ng-show="(sortKey==data.fieldList[$index] && reverse==true)"></span>
</th>
</tr>
<tr ng-repeat="c in data.rec | orderBy: sortKey:reverse | limitTo:maxInc: currentIndex">
<td ng-repeat="cal in data.fieldList">
{{c[cal]}}
</td>
</tr>
</table>
<div>
<ul class="pagination" style="float:right">
<li ng-repeat="i in getNumber(pageNumber) track by $index" ng-click="pageChange($index)" ng-class="isActive($index)" ><a>{{$index+1}}</a></li>
</ul>
</div>
</div>

Client Side Code:-

api.controller=function($scope,spUtil) {
/* widget controller */
// Start for pagination
$scope.totalInc= $scope.data.rec.length;
$scope.maxInc= 10; $scope.currentIndex=0;
$scope.pageNumber= Math.ceil($scope.totalInc/$scope.maxInc);
$scope.currentPage=0;
$scope.getNumber=function (number){
return new Array(number);
}
$scope.pageChange = function (index){
$scope.currentPage=index;
if(index==0)
$scope.currentIndex=0;
else
$scope.currentIndex= $scope.maxInc*(index);
}
$scope.isActive = function (index){
if($scope.currentPage == index)
return "active";
else
return "";
}
// End for pagination
/* For breadcams */
// var c = this;
// $scope.$on('widget-filter-breadcrumbs.queryModified', function(e, newFilter){
// $scope.data.filter = newFilter;
// spUtil.update($scope).then(function(){
// $scope.totalInc= $scope.data.rec.length;
// $scope.maxInc= 10; $scope.currentIndex=0;
//// $scope.pageNumber= Math.ceil($scope.totalInc/$scope.maxInc);
$scope.currentPage=0;
// });//
// });//
// End Here
//Shorting
// $scope.reverse = false;//
//$scope.sortKey = 'number';
// $scope.sort = function (keyname) {
// $scope.sortKey = keyname;
// $scope.reverse = !$scope.reverse;
// $scope.currentIndex=0;
// } //
//End Shorting

};

Server side Code :- 

(function() {
data.table = 'incident';
data.fieldList= 'number,short_description,description,caller_id,priority,category,cmdb_ci';
data.fieldList=data.fieldList.split(',');
var header='Number,Short Description, description, Affected User,Priority,category,Configuration item';
data.header=header.split(',');
data.rec=[];

data.filter = data.filter || input.filter;
data.filter2 = data.filter2|| input.filter2;

var gr1= new GlideRecord('incident');
var gr = new GlideRecord(data.table);
gr.addEncodedQuery('active=true')
if(data.filter)gr.addEncodedQuery(data.filter);
gr.orderByDesc('sys_created_on');
gr.query();
while(gr.next()){
var j={};
for(var i=0; i<data.fieldList.length; i++){
j[data.fieldList[i]]=gr.getDisplayValue(data.fieldList[i]);
}
j.sys_id=gr.getValue('sys_id');
j.checkBox=false;
data.rec.push(j);
}
// var breadcrumbWidgetParams = {
// table: 'incident',//
//query: data.filter,//
// enable_filter: true//
// };//
// data.filterBreadcrumbs = $sp.getWidget('widget-filter-breadcrumbs', breadcrumbWidgetParams);//

})();

Could you please advise  me in the server-side code the with currently logged in user. please correct me in in server side code with simple one

Thank you. 

Thank you. 

[RaghavSh]

var gr = new GlideRecord(data.table);
gr.addEncodedQuery('active=true');

gr.addQuery('caller_id',gs.getUserID()); // add this line, it will work for incidents, rest code can remain same.

Please mark the answer correct/helpful accordingly.

[Community Alums]

@RaghavSh  I am not able to get the that records , could you please check the server code and explain me where i missed. 

[RaghavSh]

there is an OOB widget called simple list where you can add the query in instance option. Any specific reason for not using that?

Refer: https://docs.servicenow.com/en-US/bundle/vancouver-platform-user-interface/page/build/service-portal... 

[Community Alums]

@RaghavSh Thanks for the Suggestion. If i want to hyperlink the incident number how i can hyperlink this incident number . Whenever I click on particular  incident details , so it will redirect that particular incident number  in form so we can update it . 

Appreciate if your Help